Because cannabis is a consumable product, we cannot accept returns or exchanges once a parcel has been opened. We stand behind everything we ship — if something is wrong, we make it right.
Damaged or defective items
If a product arrives broken, leaking, mouldy or otherwise defective, email sales@theherbcentre.ca within 48 hours of delivery with:
- Your order number.
- A clear photo of the item and the packaging as received.
- A short description of the issue.
We will refund, credit or replace the item on the next order at our discretion.
Missing items
Every order is weighed and photographed before it leaves our packing room. If an item is missing from your parcel, email us within 48 hours and we will investigate and replace or refund it.
Wrong item shipped
If we shipped the wrong strain, weight or product, keep everything sealed and email us. We will send a prepaid return label and ship the correct item as soon as the mistake is confirmed.
Non-returnable
- Any product that has been opened, used or de-sealed.
- Sale or clearance items marked “final sale”.
- Orders shipped more than 30 days ago.
Cancellations
You can cancel any order that is still in “pending payment” status. Email us and we will cancel it and release the stock. Once payment is received and the parcel has been packed, we can no longer cancel it.
Refund method
Refunds go back the same way the payment came in — Interac e-Transfer to the sender’s email, or Bitcoin to a wallet address you provide. Store credit is offered as an option and never expires.